Returns & Exchanges

Returns

We want to ensure that you are 100% satisfied with your purchase. but if any reason you wish to return an item, let us know within 30 days of receiving it and not open, you will receive a full refund of the price of the product.

A refund of your products will be made within 14 days from when we receive your returned product. To make a return, send an email to Info@Nature-Pharm.com with all the details as to why you are requesting a refund, with your order number included in the subject line or main body text of your email. Once we have received your product, you will receive confirmation of your refund via email or telephone from the Nature-Pharm Customer support.

* Please keep your mail receipt as proof of shipment.
* Costs associated with payment and return delivery will be covered by the customer.

Shipping

We are not responsible for last, stolen, or packages shipped to the wrong address. At checkout, please be sure to use the correct shipping address. If USPS is unable to deliver, please contact your local postal service to arrange pick up or delivery. If package is stolen, please contact USPS to file a claim.

We currently ship within Europe with USPS/DHL/FedEx. First Class  3-5 business days may at times take longer for delivery.

2 Business Day Priority  packages require 12-24 hours to package. Please note USPS does not guarantee 2 business day. We are not responsible for 2 business day priority packages that do not arrive in 2 business days.

All orders placed after 11am GMT+2, ship next business day unless otherwise noted. As soon as the order ships you’ll receive a shipment notification email with a tracking number. Please note all orders placed on Saturday or Sunday will ship the next business day.

After a package has been marked as DELIVERED and if package can not be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.

We are not responsible for packages shipped to the incorrect address entered by customer. If address entered is incorrect and package has left our facility, it is suggested to contact your local USPS office to locate or visit www.usps.com We will not re-ship an order due to incorrect address entered by customer.